Q: “What are the conditions for exchanging or returning an item?”
To return or exchange an item, you must ensure the item is in its original condition with its original packaging and the tags still attached. The item must be new, unused, and unwashed.
Q: “Do you cover delivery costs?”
For a return, the return shipping costs are the buyer's responsibility. For an exchange, the return shipping costs and delivery costs of the new item are the buyer's responsibility.
Q: “How do I request an exchange or return?”
To request a return or exchange, please first check that you meet the necessary conditions, then contact us here to make your request.
Q: “What address should I return my package to?”
Once your return/exchange request has been approved by our team, you will receive return instructions by email.
